On-Site Service Agreements
To provide you with the level of support best suited to your needs, HP
has on-site service agreements with three response times:
Priority On-Site Service
This agreement provides 4-hour service response to your site for calls
made during normal HP business hours.
Next-Day On-Site Service
This agreement provides support by the next working day following a
service request. Extended coverage hours and extended travel
beyond HP’s designated service zones are available on most on-site
agreements (for additional charges).
Weekly (Volume) On-Site Service
This agreement provides scheduled weekly on-site visits for
organizations with many HP products. This agreement is designated
for sites using 25 or more workstation products, including printers,
plotters, computers, and disk drives.
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