HP LaserJet 2200 Printer series - On-Site Service Agreements

background image

On-Site Service Agreements

To provide you with the level of support best suited to your needs, HP
has on-site service agreements with three response times:

Priority On-Site Service

This agreement provides 4-hour service response to your site for calls
made during normal HP business hours.

Next-Day On-Site Service

This agreement provides support by the next working day following a
service request. Extended coverage hours and extended travel
beyond HP’s designated service zones are available on most on-site
agreements (for additional charges).

Weekly (Volume) On-Site Service

This agreement provides scheduled weekly on-site visits for
organizations with many HP products. This agreement is designated
for sites using 25 or more workstation products, including printers,
plotters, computers, and disk drives.

background image


Chapter 5 Service and Support 115