Guidelines for Repacking the Printer
Remove and retain any DIMMs (dual in-line memory modules)
installed in the printer.
Remove and retain any cables and optional accessories installed
in the printer.
Static electricity can damage DIMMs. When handling DIMMs, either
wear an antistatic wrist strap or frequently touch the surface of the
DIMMs’ antistatic package, then touch bare metal on the printer. To
remove the DIMMs see Installing Memory.
Remove and retain the toner cartridge.
To prevent damage to the toner cartridge, store the cartridge in its
original packing material, or store it so that it is not exposed to light.
Remove and retain the HP JetDirect EIO print server card.
Use the original shipping container and packing material, if
possible. (Shipping damage as a result of inadequate packing is
the customer’s responsibility.) If you have already disposed of the
printer’s packing material, contact a local mailing service for
information on repacking the printer.
If possible, include print samples and 50-100 sheets of paper or
other media that did not print correctly.
Include a completed copy of the Service Information Form.
HP recommends insuring the equipment for shipment.
Chapter 5 Service and Support 113